Callmate Calling Card 1257

MFAQ’s – Most Frequently Asked Questions

Q.       I cannot dial 1257

A.       There are three possibilities:

          - You are using PTCL wireless or some other wireless system

          - You are using cell/mobile phone

          - Your phone is set to pulse tone

Q.       1257 is going constantly busy

A.       You are getting it busy because it is peak call time. Please dial 2 to 3 times, you will           get connected. If you still cannot get through, please contact Customer Services.

Q.       PIN is not recognized

A.       It may be due to one of these reasons:

          - Your card has run out of balance.

          - You are dialing an incorrect PIN no.

          - You are dialing the PIN no. slowly.

Q.       Your call cannot be connected

A.       You are either dialing incorrect no. or not dialing as per specification.

          International Dial: 00 + country code + city code + phone no.

          Nation Wide Dial: 0 + city code + phone no.

Q.       Your card is already in use

A.       Someone else is using the card at the same time.

Q.       Your card is expired

A.       Validity of card has expired. Please note that the validity of our Rs. 50 card is

          30 days, Rs. 100 is 60 days and for Rs. 250 and above is 180 days.

Q.       I made an international call but there was no reply from the other side.

          It was silent and the balance was also deducted.

A.       Your call got connected through our system but was not connected properly at

          the destination operator. Please try dialing again. If problem persists, contact 

          Customer Services with your card serial number and destination number you are

          dialing.

Q.       My card has sufficient balance, I am dialing the correct number with 

          proper code but still my call is not connecting.

A.       This may happen during peak time. Try dialing again. If problem persists for more 

          than 5-10 minutes please contact Customer Services.

Q.       Can I recharge my card or transfer balance to another card?

A.       Currently, we do not have this facility but will be offering it soon.

Q.       I have a Callmate prepaid card which mentions 1018 as the access no. 

          but it is not working for few destinations

A.       Callmate no longer uses the 1018 access code. Our new access no. is 1257. Most of

          the 1018-access cards have been replaced by 1257-access cards. Please only use

          Callmate cards with 1257 access in future.

Q.       I have 1018 Callmate prepaid card, I am dialing 1257 to connect but no

          use.

A.       You have to dial 1018 and PIN code of 1018 card.

Q.       Card Balance is not mentioned

A.       You card is either expired or you are entering invalid pin no.

Q.       I have balance in my card but I hear the recording that I don’t have 

          enough balance to complete this call

A.       You don’t have enough balance to make this call. When the balance is close to or 

          less than Rs. 10/-, it depends on the destination you are calling. Kindly check our 

          web site for tariff updates.

Q.       Your card is not activated

A.       Please give us your card serial no. and dial again after few hours 

Q.       There is voice distortion / noise when I call

A.       Please check your telephone line or there may be a connectivity / network

          problem at destination 

Q.       My PIN no. is misprinted

A.       Kindly provide us your card serial no. and visible PIN no. Our agent will get back to 

          you.

Q.       Can I get my call record / history? (CDR)

A.       We are not authorized to provide call history to customers on the phone. If you wish 

          to avail this feature, you have to purchase our corporate service. For further 

          information, please contact our corporate department at Tel: 021-5867696-9, Email: 

          corporate@cttelecom.net or visit our Web site: www.cttelecom.net

Q.       My call drops during conversation

A.       Please check your phone line. Dial 2 to 3 times. If the problem persists, please call 

          Customer Services.

Q.       I am not able to make calls in a govt. office (no. starting with 92)

A.       We do not have connectivity with numbers beginning with 92.

Q.       I cannot make call on PTCL no. within my city

A.       You cannot make local calls on PTCL line within same city